Sales Policy and Privacy :: Membership :: Transaction Currency :: Order Acceptance :: Delivery Policy :: Returns & Refund Policy 

Sales Policy and Delivery

When you order from us, you will be asked to create an account and a password.  This password should be kept confidential as you will be responsible for all orders that are submitted under your password. You agree to notify i-Detox immediately of any unauthorized use of your account or any other breach of security.

You must be over the age of 13 to set up an account with us.  If you are not, please rely on a parent or guardian to assist you.  

i-Detox will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.  However, you may be held liable for any losses incurred by i-Detox or another party due to someone else using your account or password.

If you suspect that your password is no longer safe, please change your password immediately following the steps as prompted by our system. 

The personal details that you provide are governed by a strict privacy policy. While we will take every precaution to avoid any security breach of Site and our information management system, we cannot guarantee absolute security.  You acknowledge that we are not responsible for any security breach of our Site and information management system.


Membership

Any new customer who sets up an account with us will automatically become our “Regular Member”.  Regular Member will pay the listed retail price for all products and services.  

There are two types of VIP Memberships, one is Standard VIP Membership, one is Detox VIP Membership. To read about all VIP membership benefits and how to become our VIP member, please visit: VIP Membership

i-Detox reserves the right to make the final decision in case of any disputes.


Transaction Currency

All transactions are processed in Hong Kong dollars.


Order Acceptance

Prices and availability of products and services on the Site are subject to change without notice. Errors will be corrected when discovered, and i-Detox reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.

i-Detox reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer.


Delivery Policy

Delivery Information

i-Detox delivers every day of the week, including Sundays.  Order cut-off is 2 pm for next business day delivery.  Delivery will be arranged after full payment has been received.  Please place your order by 2 pm Fridays if you wish to have delivery on Saturdays, Sundays and Mondays.

There will be no deliveries on public holidays or during "Acts of Nature" (including Black Rain warning or when a Typhoon Signal 8 has been raised or notice has been given that it will be raised during the day)

Please select your desired delivery time frame at check-out.  While we will try our best to meet your specified delivery time, we may need to select a different time. You will be notified in a timely manner if such circumstance arises. The following times can be selected for next day deliveries: 8am-12 noon,  12 noon-6pm, and 6-9pm.

Equipment may take slightly longer for delivery.  Please inquire at the time of ordering.

Delivery Cost:

Location

Delivery Cost

Hong Kong, Kowloon, NT, Tung Chung

--- Starting from 1 January 2016 ---

Order over HK$600 & under 10kg: free delivery

Less than HK$600: HK$50 

*Discovery Bay and outlying islands customers: Please only select delivery day as time specification is unavailable. We apologize for any inconvenience caused.

For areas of Hong Kong other than shown above and parcels over 10kg, please inquire with us about delivery charge.

Returns & Refund Policy

  • i-Detox will be pleased to exchange any faulty appliances for new ones provided that they are unused and in their original packaging and in new condition, within one week of purchase. 
  • Non-refrigerated products can be exchanged for store credit if they are unused, unopened and in their original packaging and in new and saleable condition within one week of purchase.   We regret that products requiring refrigeration are not exchangeable or returnable. 
  • No exchange and No refund for all discounted items.
  • i-Detox does not issue any refunds for any products sold or services delivered.
  • i-Detox reserves the right to final decision in case of any disputes. 

 

消出售政策和私隱

在你購物時,你會要求創立一個帳號和密碼。而這密碼你必須要將它保密,因為你每次購物時都要使用這個密碼。你贊成你要馬上通知i-Detox如果你的帳號被人盗用或作不法用途

如果你是13歲以下,請不要提交任何個人信息給我們,並依靠父母或監護人為您提供幫助。

i-Detox是不會因為你的帳號被人盗用或作不法用途遭受到任何損失而負責。不過,你可能要因為他人使用您的帳號或密碼招致i-Detox或其他方的任何損失負責。如果你懷疑你同密碼不安全,請你馬上根據我們的指示更換你的密碼。

你所提供的個人資料是通過嚴格的保密政策的制約。我們將採取一切預防措施,以避免洞的網站和我們的信息管理系統的漏洞,我們不能保證絕對的安全。你承認我們是不會為全何安全漏洞網站及信息管理系統負責。

 

會藉

所有註冊了帳號的新顧客都會自動成為我們的「普通會員」。「普通會員」只能以正價購買我們的貨品或服務。我們有2種VIP會藉,一種是「普通VIP會藉」、另一種是「排毒VIP會藉」。

i-Detox保留所有追究的權利。

交易貨幣

所有交易均以港元進行處理。

 

訂單接受

如有價格或產品的改動,恕不另行通知。如果所以錯誤我們會馬上更改,並且i-detox會保留一切權利去撤銷,糾正任何錯誤, 不準確或遺漏 (包括已提交的訂單).

訂單編號和電郵訂單的收據不會構成接受一個訂單或是確認一個訂單

Detox有權在不事先通知,限制訂貨數量的任何項目和/或拒絕提供服務給任何客戶。

 

送貨政策

送貨資料

i-Detox 每個星期也會送貨,包括星期日。 送貨訂單會在每日的下午2時正截止

一但全數付款,我們會安排送貨。如果你希望我們在星期六、日或一送貨,請在星期五下午2時前送出訂單

在公眾假期或是惡劣天氣下是不會送貨(包括黑雨警告或當颱風信號8已經提出或通知已發出)

請在送出訂單前選擇送貨時間。我們會盡我們所能配合你所選擇的送貨時間,我們可以選要你選擇另外一個時間。

如果這樣的情況出現,你會被及時通知。 可以選擇時間次日交付:

早上 8點 -中午12點 或 中午12點﹣下午6點 或 下午6點 - 下午9點。

請來電諮詢訂貨的時間。

送貨收費:

地點

費用

香港、九龍、新界

---請注意:由2016年1月1號起---

訂單超過HKD $600 低於10kg: 免

少於HKD $600: $50

*愉景灣 和 離島的顧客: 只能夠選擇送貨日期. 我們十分抱歉因此帶來的不便。

如果不是在以上地區包裹超過10kg,請聯絡我們另作安排

退貨和退款政策

  • i-Detox會願意與客人交換受損電器,只要它們是未使用,並在原包裝,並在新的情況,貨品必須要在購買一周內。
  • 非冷藏產品可以更換至積分,如果它們在一星期內是未使用、未開啟、或是其原包裝
  • 我們感到遺憾的是產品需要冷藏概不退換或退貨。
  • 所有特價貨品恕不退換或退貨
  • i-Detox不發出任何退款交付出售的任何產品或服務。
  • 如發生任何爭議時,i-Detox 保留所有最終決定的權利。